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Additional support portals are available to logged in BC Transit employees.
If you are a BC Transit Employee, please log in using your work email address and associated password.
If you are an external user, please use your email address (associated with the organization you represent) and a unique password.
Featured portals
IT Services
Welcome! You can submit Requests and Report Problems related to Account Access, Passwords, Systems Usage, Computers, Phones and other Devices.
Please make sure you [ LOG IN ] at the top right with your email address
Marketing, Design, Website and Social Media
Welcome! You can raise a Production or Web Request or Report a Problem with: BCTransit or Hub Websites, Access to Oracle CMS, Posting Service Updates
SmartBUS is now Transit Technology
Welcome! You can submit a Transit Technology request or report a problem with: Nextride, Traffic Studio, Dilax Citisense, APC, EFCS (UMO)
Ask for something that is generally available that doesn't require approval by a manager. If you are not sure, or have trouble with other ticket types, start with this one - we'll change the type if necessary. Replacements of worn out devices can be requested here - including Headsets, Mice, Keyboards, Laptops, Mobiles. If something is NOT WORKING AS BEFORE (except for Batteries), go to the 'Somethings Not Working...' section. If you are submitting this using a Personal Email Address, then you Must note what your Work Email Address is.
Do NOT use this for a Password Reset - use Request Password instead. An IT device or system works, but not well or consistently - work can still be done. Tell us what system or tool you are using and how it is not behaving properly. Note that Printer TONER is just a regular Service Request if the printer is still printing as well as Laptop/Cellphone Batteries - please use that form to submit.
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